What is it
Field support services include system integration, installation, testing, troubleshooting and repair. Site surveys with full written reports may also be performed to ensure site preparedness for the project. Installation begins with drawings and documentation of system components and functionality; these simplify installation and reduce errors. After installation, commission tests are performed to ensure the system and all components are operating as required by the customer.
Why is it needed
During installation, many unexpected issues may arise. Having field support engineers plan the installation process and remain available during installation reduces the occurrence of errors and diminishes the opportunity for any associated risks or safety hazards to working personnel.
Also, if a problem is encountered, appropriate troubleshooting mechanisms are employed. The field support personnel will examine the system to isolate and identify the root cause of the issue, assess associated risks and determine a permanent solution to eliminate future problems. Available field support provides expert opinions, quick solutions and optimizes project performance.
How can we help
As a reliable field support engineering provider, our team will remain available throughout the project cycle and offer assistance wherever needed. Our team of experts has substantial knowledge of a large variety of complex technical equipment and their applications. They strive for excellence and welcome the opportunity for unique challenges.